FAQs

What are your fees?

You can find information on our fees for both Private and NHS treatments on our fees page.

Are you accepting new NHS patients?

Yes – we do accept NHS Patients. 

Please bring with you a list of your medication and certification of any exemptions from NHS charges to your first appointment, without these you may not be able to go ahead with your examination.

We accept payments for NHS and Private dental care by cash, credit or debit card and by cheque.

What are your opening hours?

The Practice is open during the following hours:

Monday:  9am to 5.30 pm

Tuesday: 9am to 7pm

Wednesday:  9am to 5.30 pm

Thursday: 9am to 5.30 pm

Friday: 9am to 4pm

How do I make a complaint or suggestion?

We hope that you are entirely satisfied with your dental care and treatment and would be happy to recommend our services to others.  

If not, please let us know about it so that we can rectify the cause for dissatisfaction and improve our service. You can request a copy of the practice complaints procedure from Nicola Stretton who will explain the procedure in detail and deal with any concerns you might have.

» Find out more

What happens if i miss an appointment?

If you are not able to keep your appointment please give us at least 24 hours’ notice.  If less than 24 hours’ notice is given or if you fail to attend on more than one occasion, you may be refused further care under the NHS.

If you are a new patient and fail to attend your first appointment you may not be offered any further appointments.  If you fail to attend a private appointment please note there will be a fee associated with your treatment plan.  If you suffer any consequences as a result of failing to attend for treatment, we will not be liable.

Appointments can only be cancelled by the dentist or patient for exceptional reasons, frequent cancellations by a patient may result in refusal of care under the NHS.

What do I do if I have a dental emergency?

Should you have a dental emergency outside the normal practice hours, please telephone 111 which will put you in contact with the out of hours dental service. You may not see your usual dentist but they will aim to deal with the immediate problem. During practice hours, we endeavour to see any patient who has a dental emergency within 24 hours.

Please call at 9 am for an emergency appointment within 24 hrs.

Dental emergencies might include the following:

  • Large facial swelling
  • Trauma (especially children)
  • Tooth ache for more than one day that is continuous and won’t subside with painkillers.
  • Uncontrolled and continuous bleeding (possibly following tooth extraction)
Is the practice accessible to disabled patients?

Yes – our premises and surgeries are accessible to wheelchairs and there is a disabled toilet.

Do you treat children?

Of course! 

We are a  family mixed NHS/private practice and proud of the service that we offer our patients.

We have a children’s play area in the reception room as well as a television and water is provided.

Do you have any finance plans to help pay for treatment?

Yes – we do have a 0% finance scheme – find out more

YES / NO

Would you recommend us to your friends and family?

YES / NO